Conversational AI Applications

Druid Conversational AI Applications extend AI Agents beyond chat interactions to support complex business processes. They integrate with enterprise systems, automate workflows, and provide business users with structured interfaces—such as web views and forms—within Workspaces.

A Workspace is a digital environment in the Druid Portal where users interact with AI Agents through chat, voice, and centralized data. Web views and forms within Workspaces display information from entities, which store data retrieved from the Druid Data Service or external sources like SQL databases, Salesforce, or REST APIs.

NOTE: Conversational AI Applications is a tenant feature, so if you want to activate it for your tenant, get in touch with DRUID Support.

Business Benefits

Conversational AI Applications enable businesses to:

Automate up to 80% of customer interactions and employee tasks.
Track and manage end-to-end business processes.
Enhance enterprise applications (ERP, CRM, RPA) with a conversational interface.
Provide multimodal user experiences through chat, mobile, and web-based interactions.

Druid Portal becomes a single-point-of access for both authors and business users.

Use Cases

Customer Relationship Management
Employee Self Service
Help Desk / Contact Center
Patient Care

Prerequisites

Before deploying a conversational AI application:

Define and publish an AI Agent.
Configure the AI Agent informational model, conversational flows, and integrations to access required data.

This approach allows DRUID to enhance existing enterprise systems without replacing them, making business processes more efficient and user-friendly.